Warranty Coverage

All generators and accessories sold by Generator Direct Canada are covered by the applicable manufacturer’s warranty, where provided by the manufacturer. Warranty length, coverage, exclusions, and claim procedures vary by brand and model.

What May Be Covered
Depending on the manufacturer and product, warranty coverage may include defects in materials or workmanship during the applicable warranty period.

What May Not Be Covered
Manufacturer warranties may exclude damage caused by improper installation, misuse, lack of maintenance, unauthorized modifications, improper fuel use, normal wear and tear, or failure to follow manufacturer instructions.

Warranty Claims
Customers should contact Generator Direct Canada with their order number, product model, serial number, and description of the issue. We will help identify the applicable manufacturer warranty process.

Keep Your Documentation
Customers should retain their invoice, order confirmation, product serial number, and manufacturer warranty documents.

Installation Requirements
Warranty coverage for standby generators, transfer switches, and permanently connected systems may depend on proper installation and compliance with manufacturer requirements and applicable codes.

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